- Proven record of delivering high-quality technical and non-technical documentation projects on time.
- Wrote and managed large consumer-focused help centers
- Vast experience writing API and other technical documentation for many platforms.
- Ability to learn new technologies quickly and explain them thoroughly.
Other skills and experience:
- Provided advanced developer support to software engineers and product support to non-technical users.
- Developed and delivered key training classes, conference presentations, and demos.
- Delivered keynote addresses at MacHack and Mactivity conferences.
- Managed groups of writers and developer support engineers.
"Getting Scott Knaster to teach you programming is like getting Michael Jordan to teach you how to play basketball."
- Guy Kawasaki, Managing Director, Garage Technology Ventures.
Google / Alphabet, 2005 to present. Technical Writer.
Freelance technical writer, 2003 to 2005 (selected highlights)
- Wrote more than 20 articles for MacTech, O'Reilly Net, Macworld, and other publications.
- Wrote API docs for the innovative Danger Hiptop platform. Hired as the company's first technical writer.
Microsoft Corp., June 1996 to February 2003. Technical Writer and Program Manager.
- Wrote Inductive User Interface Guidelines, the highest-rated Microsoft developer article the year it was published.
- Wrote Microsoft Windows Longhorn User Experience Guidelines, requiring interviews with more than 100 engineers and designers.
- Co-designed and managed Outlook Express 4.5, which shipped on time in 9 languages and won Macworld Best of Show.
- Selected to speak in two Macworld keynotes and dozens of other trade shows and conferences.
General Magic, Inc., 1990 to 1996. Writer and Documentation Manager.
Apple Computer, Inc., 1983 to 1990. Technical Support Manager and Technical Writer.
- Created and delivered Mac College training for Apple's top developers during the Mac's infancy.
- Wrote technical docs for a large object-oriented platform that later became a joint venture with IBM and HP.
- Managed 16 engineers who helped Apple's most important external developers create software.
"Scott's book 'How to Write Macintosh Software' was required reading for Mac programmers for more than a decade."
Wrote and published 15 books, including the following selected highlights:
- Learn Objective-C on the Mac (with Mark Dalrymple). Four stars average review on Amazon. Formerly top 200 in sales among all books on Amazon.
Directed development of Addison-Wesley’s Macintosh Inside Out, a collection of 19 technical books, as Series Editor.
"Without Scott, there would be no Electronic Frontier Foundation."
- John Perry Barlow, Co-Founder, Electronic Frontier Foundation
Areas of expertise